Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your support requests will be attended to in maximum one hour after the ticket or e–mail has been received. If your case calls for further assistance from an administrator, we will direct the support ticket or the email to the person in charge, without delay and will leave a note to let you know that more time will be required for discovering a solution. Furthermore if you take advantage of the Admin Services package, all of the tasks included there will be performed whenever you decide.
A Top–Notch Customer Care Service
We will be at your disposal 24/7 to respond to any inquiries that you may have about our Website Control Panel or any of the applications that we have pre–installed for you on the server. If you also need assistance with server administration procedures, you can have a glance at our Admin Services package, which includes data backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Section
Our Website Control Panel is preinstalled for every Linux dedicated hosting server. Among its characteristics is a very useful integrated knowledge base that will walk you step by step on how to use it. The majority of educational articles have video versions that show all the actions that you can perform in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.