A 99.9% Server Uptime
We’ve built our shared hosting system using dependable hardware components and significantly modified software. Our administrators have installed a modified version of SELinux on all our physical machines to ensure utmost protection and stability. We’ve added a number of distributed denial–of–service protection tools together with highly effective firewall software to make sure our internal network is unassailable and safe.
All our Linux shared hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you select, the guarantee remains the same.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it’s important to also set up your own network infrastructure. This is why we set up a custom internal network in all our datacenters. Based on top–drawer Juniper switches and routers, our internal network allows for exceptionally fast data transmission speeds and is fully redundant.
Hence, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, regardless of which hosting solution you’ve picked.
A 30–Day Money–Back Guarantee
Even though we have done everything to curtail all potential risks with our cloud hosting plans and even though our company offers outstanding customer support, there are instances when the client is just not content with what we are offering. Or he has to upgrade to a more robust web hosting service, such as a virtual private server or a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely happy, we will give you a reimbursement.
24/7 Technical Support
If you have ever had to wait around for hours to get an answer, you are aware of how irritating this can be, especially when your site is at stake. That is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be here and they will answer you in less than 1 hour. And the best thing is that their average response time is just 20 minutes!