One-Hour Response Guarantee in Shared Hosting
If you are using one of our Linux shared hosting and you’ve got a query or face a certain predicament, you can contact us 24-7 by submitting a trouble ticket or by writing an email and we will make sure that you get a reply in no more than an hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas if there’s something that you need to do on your end, we’ll give you all the necessary info – what settings to check, what workable solutions to try, etc. Typically, you will receive a response within 30 minutes max, so waiting for hours on end or even for more than one day to obtain assistance is something out of the question. Our one-hour response time guarantee applies to any question that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take full advantage of our extremely fast support services. You’ll get an answer to any ticket submitted from the web hosting Control Panel or email sent to our client and tech support staff in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes much less time to examine and sort out a problem. We’ll give you more information in case the solution involves something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be exactly the same and given the fact that our support staff is available 24-7-365, you’ll receive timely help for virtually any billing, technical or general issue regardless of the hour.