Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting isn’t separate from the web hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any time with just several mouse clicks, without having to log out of your hosting account. The ticketing system features a quick-search box, so you can find practically any support ticket that you have opened in the past, if you need it. Also, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to solve a particular problem before you actually open a ticket. The response time is maximum 1 hour, which means that you can obtain timely assistance whenever you need one and in case our help desk team suggests that you do something inside your account, you can do it immediately without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We deem it more efficient to manage everything in a single place, so we have integrated a support ticket system into the in-house developed Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to manage the correspondence with our customer support staff along with your disk drive space, which means that you will not need to remember additional logon credentials for another admin console. You’ll be able to open a new ticket or to track down the status of an old one with no more than a few clicks of the mouse while you’re browsing the content within your semi-dedicated account. Besides, you can go through older tickets using a clever search functionality or read relevant help articles, which include solutions to commonly confronted problems. The built-in trouble ticket system is strictly monitored 24/7/365 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you out.