24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are twenty-four-seven, therefore you can forget all about waiting for several days in order to get assistance. In case you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you do have an account, you're able to open a support ticket on top of the other three methods of communication. You'll be able to choose the most appropriate way to contact us based on what your location is or what hardware you're using. We will help you for more or less any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get well-timed support, particularly when your website is not running as it should be for some reason. Our Linux semi-dedicated hosting include 24/7 customer and technical support, so that in case anything happens, you're able to use plenty of ways to contact us - telephone line with multiple local numbers around the globe, live chat, emails and support tickets. The first two methods are for billing, pre-sales and general matters, so if you don't have an account yet, for instance, you can receive extra information about our services, or we can help you with less complicated tech problems. The next two methods are for solely technical problems or anything that is more time-consuming since it's quicker to track the communication between you and our support crew. The warranted maximum reply time for them is merely one hour, the typical one - 15-20 minutes, therefore you will not need to wait for a whole day so as to receive support like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Hosting
If you have a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forvarious difficulties or questions with regard to the pre-installed software the server comes with. If you haven't acquired your virtual private server plan yet, you'll be able to find out a lot more about our services by giving us a call or by employing our live chat service. For more tech issues, you'll be able to send an e-mail message or open a support ticket through your billing Control Panel and you'll get support within less than an hour regardless of the time of the day, even on holidays and weekends. The typical reply time usually does not extend past thirty minutes. If you need assistance with third-party software, you are able to use the Managed Services upgrade that you can include to every single VPS plan and our admins can help you with any installation or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get well-timed support in general, let alone if you manage an entire server, that's why each and every dedicated server that we provide includes 24/7 support with 1-hour response time warranty whatever the problem. The service is totally free for all difficulties with your server or the software that was installed from our administrators during the setup, therefore you'll be able to contact us as many times as you wish, even during holidays. You could either open a trouble ticket from your billing section or you can send an email, and the actual reply time for either of these rarely surpasses thirty minutes as we have admins available twenty-four-seven. In case you require general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you can employ our live chat service and consult with an agent online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server package from your billing Control Panel.