Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Website Control Panel you’ll find an in–depth Help section featuring a variety of help articles and frequently asked questions. They are compiled by our support team of qualified techs. Simply fill in your question and our smart system will show you the best answer.

  • Top quality support service
  • Instructional Videos

  • For users who’d rather find out how to solve a commonly experienced issue by watching a how–to video clip, we’ve added a compilation of video tutorials to our Website Control Panel. All the training videos are very short and easy to follow. They offer visual presentations of various website management tasks.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24–7 client support service and a sixty–minute response time guarantee. Our practiced technical support engineers will be online for you 24x7x365 to reply to your questions and to troubleshoot any problem that you might possibly come across. Simply send a technical support ticket from the Help Center section and we’ll respond back to you without any delay whatsoever.