If you ever have any inquiries regarding the web hosting service or you face a problem with your websites, you will need to contact the respective web hosting provider’s client support team. It may not make a difference how quickly they will answer if you have a generic enquiry, but an issue like an aborted software app update, for example, may lead to your website becoming broken or inaccessible on the web. And the longer you have to wait for the support team to help you out, the longer the website will be down. In case you offer goods or services online, any outage will harmfully influence your site and you may lose current or prospective visitors. A lot of web hosting providers, especially resellers, respond to e-mails and trouble tickets within twenty four hours, but in the digital era this is way too long, as customers will scarcely ever come back to a website that’s not working correctly for a lengthy time interval.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our Linux shared hosting and you’ve got a query or face a certain predicament, you can contact us 24-7 by submitting a trouble ticket or by writing an email and we will make sure that you get a reply in no more than an hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas if there’s something that you need to do on your end, we’ll give you all the necessary info – what settings to check, what workable solutions to try, etc. Typically, you will receive a response within 30 minutes max, so waiting for hours on end or even for more than one day to obtain assistance is something out of the question. Our one-hour response time guarantee applies to any question that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our extremely fast support services. You’ll get an answer to any ticket submitted from the web hosting Control Panel or email sent to our client and tech support staff in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes much less time to examine and sort out a problem. We’ll give you more information in case the solution involves something that has to be done on your end. If you contact us during national holidays or weekends, the response time will be exactly the same and given the fact that our support staff is available 24-7-365, you’ll receive timely help for virtually any billing, technical or general issue regardless of the hour.