A live chat is among the ways of communication provided by some website hosting suppliers as part of their support services. Determined by the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is quicker compared to a support ticket and it will make it much more unlikely to misunderstand or misspell anything in comparison to a phone call with an agent. What's more, when the issue that you have requires some time to be examined and resolved, you can do something else in the meantime rather than just waiting, as you'd have to do when you call. You can also take advantage of a live chat assistance service completely free provided that you have Internet accessibility even if your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

We supply a live chat support service for all Linux shared hosting that we offer and we're able to support you with almost everything live. In case you do not have an account with our company yet, we will give you more information about the packages so as to help you to pick the most suitable plan. If you are an active customer, we're able to help you with any general or billing matter plus with various common tech problems, for instance an e-mail address setup in a desktop email client. If you cannot give us a call for whatever reason or you're in a country where we don't have a local phone number, our live chat will be the best way to contact us. Certainly, some troubles need extra time to examine and test, therefore you will have to open a ticket to our technicians, still, we will save you time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is designed for all our future and current customers. In case you are looking for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting so that you can choose the right package for your websites. In the event that you already own an account with us, we'll be able to assist you in a very timely manner with billing, general and 1st level techmatters. Even though in some instances you'll need to open a support ticket since there are problems that cannot be resolved on the live chat, we will assist you with lots of standard jobs, for example setting up an email account in an email client or forwarding one domain to another one. Thus, you'll benefit from prompt support and you'll save a long time.